Notification safety
Quiet hours & delivery suppression
Defer non-urgent reminders to a customer's local quiet-hour boundary and suppress unusable channels such as hard-bounced email addresses.
Sarah Johnson
Quiet hours: 21:00–08:00 Europe/London
A reminder planned for 22:30 local is moved to 08:00 the next morning. Immediate transactional confirmations remain immediate.
Olivia Brown
Email: hard-bounce suppression active
The email channel is blocked until the suppression is resolved. Other independently allowed channels can still be planned.
Provider-safe: quiet-hour deferral and hard-bounce suppression are planning rules only in HTML DEV. No email or SMS provider is contacted.